Terms and Conditions
Copyright © Sinz Co., Limited HONG KONG
Welcome to the official website of Sinz Co., Limited. In this site, “we,” “our,” and “the company” all refer to Sinz Co., Limited. All information, tools, and services provided through this website are subject to all terms, conditions, policies, and notices that you accept here.
Accessing our site and/or purchasing our products means you engage in our “Service” and agree to be bound by the following terms and conditions (“Service Terms,” “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Service Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.
Please read these Service Terms carefully before accessing or using any part of our website. By accessing or using any part of the site, you agree to be bound by these Service Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Service Terms are considered an offer, acceptance is expressly limited to these Service Terms.
Any new features or tools added to the current store shall also be subject to the Service Terms. You can review the most current version of the Service Terms at any time on this page. We reserve the right to update, change or replace any part of these Service Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
For more information or if you have any questions, please contact us at sinzsquishy@gmail.com.
The content of this webpage is protected by copyright law and international treaties. Without the express written consent of Sinz Co., Limited, no part of this website’s content may be reproduced, distributed, transmitted, displayed, or otherwise used. All rights reserved.
Shipping Information
Sinz Co., Limited offers global shipping services. We ship goods through various logistics companies including UPS, DHL, USPS, FedEx, Royal Mail, etc.
Total Shipping Time = Processing Time + Shipping Time.
Processing Time refers to the time we need to prepare and dispatch your order after receiving it. Usually, this is 1 business day.
Please note, if your personal shipping information is incorrect, or if your address is undeliverable, or in other unexpected circumstances, processing time may be longer. In such cases, we will contact you within 24 hours.
Shipping Time and Costs
- Shipping time may vary due to unpredictable factors such as adverse weather, public holidays, COVID-19, or other disease policies. We appreciate your understanding and apologize for any inconvenience caused.
Regarding Taxes
- If customs duties are levied in the recipient’s country/region, the customer shall bear these costs.
- Any costs incurred due to the buyer’s delay in receiving or changing the address shall be borne by the buyer.
- If the buyer cancels or returns the order midway for personal reasons, they will need to pay the corresponding costs.
Regarding Shipping Insurance Fee - You can purchase shipping insurance; if your package is lost, stolen, or damaged during transit, you can get faster reshipping and refunds within 30 days.
- If your order is refunded before shipment, the insurance fee will be refunded to your original payment account. In other cases, insurance fees may not be refundable.
Additional Instructions - Local logistics companies deliver packages on business days (Monday to Friday). Therefore, please provide a shipping address where packages can be received on business days to ensure your package is delivered safely and on time. Please ensure your phone is on, as the delivery person may contact you by phone.
- Some shipping services may require the customer’s signature to complete delivery. If we send the package to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please ensure you or an authorized person are at the delivery address.
Contact Information
Email: sinzsquishy@gmail.com
Return Policy
Return Period
Customers have 30 days to return products from the date they are received. After 30 days, we cannot offer a return or refund service.
Return Conditions
Products to be returned must be unused and in their original packaging condition. Additionally, the product must have its original tags and receipt.
Return Process
To return a product, please notify us by email, providing the order number and reason for the return. Once we confirm your return request, please send the product back to our return address. Customers are responsible for the return shipping cost.
Refunds
Once the return is received and inspected, we will send an email to notify you of the return status. If the return is approved, the refund will be processed to your original method of payment.
Contact Information
For any questions related to returns or refunds, please contact us at sinzsquishy@gmail.com.
Copyright © Sinz Co., Limited HONG KONG
Privacy Policy
Sinz Co., Limited respects and protects the privacy of all customers using our services. Our Privacy Policy (“Policy”) aims to clearly explain how we collect, use, protect, and under what circumstances disclose your information.
Information Collection and Use
When you use our services, we may ask you to provide personal information that can be used to contact or identify you. This information may include, but is not limited to, your name, phone number, email address, and postal address.
Information Sharing and Disclosure
We do not sell, trade, rent, or otherwise share your personal information with