Sinz Co., Limited provides worldwide shipping services. We deliver goods through various logistics companies such as UPS, DHL, USPS, FedEx, Royal Mail, etc.

Total shipping time = handling time + shipping time.

Processing time refers to the time it takes us to prepare and dispatch the goods after we receive your order. Usually 7 working days.

Please note that processing times may be longer if your personal shipping information is incorrect, your address is undeliverable, or other unexpected circumstances arise. In this case, we will contact you within 48 hours.

*Shipping time and cost

Transportation time may vary due to unpredictable factors (such as bad weather, public holidays, COVID-19 or other disease policies, etc.). We appreciate your understanding and apologize for any inconvenience this may cause.

*About taxes and fees

If the recipient’s country imposes customs duties, the taxes will be paid by the customer.

The buyer shall bear the costs incurred due to the buyer’s delay in receiving the goods or changing the address.

If the buyer cancels or returns the order midway due to personal reasons, he will need to pay the corresponding fees.

*About transportation insurance premiums

You can purchase shipping insurance and get faster reshipping and a refund within 30 days if your package is lost, stolen, or damaged in transit.

If your order is refunded before shipping, the insurance fee will be refunded to your original payment account. In other cases, the insurance fee may not be refunded.

*Additional information

Local logistics companies deliver packages on weekdays (Monday to Friday). Therefore, please provide a shipping address where you can receive your package on working days to ensure that your package arrives safely and on time. Please make sure your phone is turned on as the delivery person may contact you by phone.

Some shipping services may require the customer’s signature to complete delivery. If we send a package to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please ensure that you or an authorized person are at the delivery address.

Contact information